Express
For an additional charge you can choose 3 Day Select, 2nd Day Air, or Next Day Air.
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday, will not arrive until Monday, even though it has a one day transit time.

Weekend delivery
Orders shipped via UPS (Overnight, 2-day, and Ground) are delivered Monday through Friday only.
Orders shipped via USPS are delivered Monday through Saturday.

PO Box
Please note, at this time UPS is unable to deliver to an P.O. Box addresses.

Include your phone number
Please include your phone number with all orders so that we can provide it to the carrier in case of delivery difficulty. This is especially important on international orders.

International orders
If your country is not listed and you wish to place an international order, simply call or email us at sales@gomediamonkey.com. International shipping rates apply to all orders shipped outside the U.S. Free ground shipping does not apply to international orders. Actual shipping charges will be calculated at the time of order and are to be paid by the purchaser. Brokerage fees, import tariffs, customs duties, customs clearance fees and value added taxes, as well as other local taxes, may apply to international orders and are assessed by customs authorities at the time of delivery. Media Monkey does not calculate these fees at the time of order, and they are the sole responsibility of the purchaser. Please inquire with local customs authorities for more information regarding applicable fees. Return shipping costs are the responsibility of the purchaser on all returned orders. Refunds will be for the merchandise amount only minus 10%. Media Monkey cannot refund any duties, taxes or fees paid on the order.

Backorders
Shipping time on backordered items varies. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.

Oversized Items Shipping
Heavy and oversized items will be clearly marked as such on their product detail page. These products are subject to additional shipping charges. Upon completion of the order process we will email you the exact cost of shipping the oversized item you ordered and we will ship and charge you for the order once we have your approval of the shipping cost.

Shipping Insurance
All orders are insured against loss or damage. An extra fee is added for this service and is calculated by the shipping service.

Check on your orders status
You can check your order status by clicking here or on the order status button in the gray button bar at the top of all screens. You can always call us to check on your order status too.